When the customer pays the price for the purchase of the product online, the seller will deliver the product to the supplier within 48 hours, then it will give it to the buyer in a small message (SMS), if the buyer and seller stay in the same city, the product will be delivered within 5 days, and if it is in another city, the product will be delivered in 10 days.
Referring to these conditions in the country For the first time, the government has issued a notification in this regard, the WTO Cell of the Ministry of Commerce issued a notification on Sunday, saying that there was no policy in the country to buy and sell products online or conduct e-commerce business. As a result, all e-commerce companies including e-valley, Alesha Mart were attracting customers.
Director General of WTO Cell of the Ministry of Commerce. Hafizur Rahman told Prothom Alo, ‘As a result of the directive, there will be discipline in the e-commerce business sector, the customer straits will also be reduced. In general, we hope that the whole sector will return to a healthy environment.’
In response to the question of what will happen to those who have not received the product even after paying money, Hafizur Rahman said that they can file a complaint in court with the Directorate of Consumer Rights Protection.
It is said in the notification that the buyer will pay the advance price of the product through debit card, credit card, bank, mobile banking or other means if the seller fails to deliver the product at the same time for any reason, 10 days after the payment of the price. The buyer has to return the full amount, through which the money is taken, the return must be returned.
The notification states that if the seller fails to deliver the goods at the same time for any reason, the payment is 10 days after payment. The buyer has to return the full amount, through which the money is taken, the return must be returned.
However, the card should be given to the buyer for the products that have the warranty or guarantee, the supply is equal to the supply. The card should mention how many days and where this service can be obtained.
The marketplace should mention the exact details of products or services, prices, products and other expenses, including the product delivery. No fake or adulterated products can be displayed. No business can be conducted in a multi-layered marketing method. In the case of buying and selling of medicine or drug, the Department of Drug Administration should not be able to sell products and the products of the drug cannot be sold and the products of the drug industry cannot be sold.
No money business can be conducted through digital through Bangladesh Bank permission. The buyer cannot be forced to buy any product directly or indirectly.Digital oralat, gift card, cash voucher or any other medium which can be used as an alternative to money.
In case of refund of money, if there is any charge (payment) it should be borne by the marketplace or seller. The poison of the return of the price should be reported to the buyer through phone, e-mail or any other means. If the money is not returned at the same time, the buyer can file a case in the Directorate of Consumer Protection or the concerned court.
destined If the money is not returned in conjunction, the buyer can file a case in the Directorate of Consumer Protection or concerned court.
The conditions for buying and selling of goods or services should be clearly mentioned on the website or marketplace of the company. Any kind of lottery or lottery nation can also take measures for the sale or expansion of products or services.
The product must be owned by the warehouse to stock the products, depending on the amount of the product that the other seller's products are sold on their e-commerce site, the buyer will have to take the order from the customers. If the product is sold through a third party, the name of the seller's company or the person should be mentioned on the website.
The notification said that the E-Commerce Sale of the Ministry of Commerce will be made mandatory for all digital commerce companies.
It is said in the notification that if there is any special software on the seller's website, the buyer should inform it in advance. To receive the complaint, the phone number, e-mail or other communication medium should be clearly mentioned in the app or platform.
The notification said that the customers should also be informed about the stock of any product, which is also the customer.
Mohammad Russell, managing director of e-commerce, one of the country's e-commerce companies, told Prothom Alo, ‘We welcome this step. Now that it is 10 days in 10 days, Customers will want to get the product, so you will not want the product at a lower price. We will be in 10 days from July 1. We have gotten into the practice of supplying products, we are confident that there will be no problem.’
Regarding those who are not getting the product even if they don't get the product, Mohammad Russell said, ‘The supply system is not going to be broken. I will gradually pay their products or money. I will pay for their products or money slowly. It will take four months to solve all the problems.’
